This article, created by 100TB, will guide you through viewing and replying to tickets using your account. To access the required page, complete the following steps:

1. Log into

2. Click on “Support Tickets” (Under Tools). From this page you can perform any action to view or create a ticket.

3. To create a new ticket, click the ‘Create’ button.

4. Fill out the ‘Subject’, ‘Department’ and ‘Message’ form entries in the areas provided. When you have finished click the ‘Submit’ button.

After submitting, you will see a message indicating that your ticket has successfully been submitted.

To view your ticket, simply double click on your ticket from the list provided.

To reply to the ticket fill out the ‘Reply Now’ form and click ‘Send Reply’.

Contact Support

If you have any problems or questions about this process, please contact our support team by opening a chat or creating a ticket via email to