What is this IPMI and IKVM that support keeps mentioning? Normally when you use a computer, you have a monitor either plugged in directly or as part of the machine itself. The IPMI is a technology that acts as a virtual monitor to view the server's status regardless of whether it has an internet connection.

IPMI stands for “Intelligent Platform Management Interface”. The web interface provides a quick way to view whether the server is on or off. Within the IPMI interface, there are options to mount virtual media and view the server's physical attributes, such as the temperature and fan speed. The IPMI also provides a preview window and launcher for the iKVM.

 IKVM, stands for “Keyboard, Video, Mouse, over IP”. This is part of the server that allows remote management and maintenance, a remote monitor that allows you to access the bios (also the raid Bios if equipped with hardware raid), view the boot process, and access the server if there is no working public network.

 IKVM will work on all operating systems and will display what any monitor would if you were right there at the machine. This is excellent for setting up new installs or updating firmware.

Install Java™

IPMI requires Java to run, and launch the iKVM console window. Before you can proceed, make sure you install java onto your computer.

In some cases, you will need to add an exception on your computer when trying to access/open the .js file that is downloaded.

Accessing the VPN

Accessing IPMI with 100TB has to be done by first logging onto our internal network, also known as our “Virtual Private Network” (VPN). This keeps the backend access secure and away from any potential hackers.

Almost every 100TB server will be sent with IPMI details included in the order. If you are not able to remember these, support is willing to help you.

Follow these steps to access your server:

Note: If your server is in SLC, London, NYC, Frankfurt, or Amsterdam, then please see this knowledgebase article: Connecting To SSL VPN To Access IPMI

Step 1:

  • Make sure to obtain VPN logins from 100TB support via ticket submission first.

  • Click on the link provided by support to go to the SoftLayer VPN login page,

 or click this link: http://www.softlayer.com/VPN-Access if you know the location.


Step 2:

  • Once logged on, you will be able to go to the https://10.x.x.x. address provided in your server provision ticket under IPMI / IKVM details. Make sure you enter the IP with the https:// in front otherwise the page won’t load. This will work the same in Firefox or Chrome.


IPMI / IKVM Information


Root / password



 Now let’s move on past the VPN stuff and get using IPMI.

Step 1:

  •  Enter the IP listed in your provision ticket.
  • Proceed past the warning page:

  • This warning page appears due to the absence of an SSL on the IP we’re using, but don’t worry, all is ok. The IP is being used inside the virtual private network, and just runs on the SSL HTTP port 443.

Step 2:

  • Log in using root as the user, and the password provided by your provision ticket or support.

  • Even with the latest installation of Java, the browser may still display a popup for an update. Make sure to hit CANCEL before proceeding.

  • The Main screen has the following tabs:
    • System
    • Server Health
    • Configuration
    • Remote Control 
    • Virtual Media
    • Maintenance
    • Miscellaneous

Only our Support Team has full ADMIN permissions on the IPMI unit. The ROOT user will give you access to view basic system info, launch the iKVM console and mount virtual media via the console.


 Getting the iKVM console pulled up can be very useful. If the server does not have a network connection, freezes or fails for any reason, iKVM will be your remote monitor to see what’s going on.


Step 1:

  • To launch this, simply click on the “Remote Console Preview” window (click on the actual image) and it will download a .js file in your browser.

Step 2: 

  • Save or Run the launch().js file

  • With Chrome, keep the file, and then open it. Firefox will autostart by hitting “OK”.

Step 3:

  • Make sure to click “Continue” when the “Security Warning” window pops up.

Step 4:

  • Run The Java application

Mounting Media

 The IPMI / iKVM software allows the ability to virtually mount media to simulate inserting a CD. These types of files are known as iso’s. A common use for mounting an iso would be to reload the operating system.

 Step 1:

  • Click on the “Virtual Media” button in the top left, and select “Virtual Storage”.

Step 2:


  • Click the “CDROM&ISO” tab

  • Click the “Logical Drive Type” dropdown

  • Select “ISO File”

Contact Support

If you have any problems or questions about this process, please contact our support team by opening a chat or creating a ticket .