100TB Support

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Our expert support team provides you with a safety net for your services. We’re equipped to provide informed advice in any situation, be it guidance on server configuration or recommending increased security countermeasures. Our team of experts is at the core of our service. They’re regularly trained by industry experts to keep up to date with the latest trends and are available 24 hours a day, 365 days a year.

All that is left to ask is: “How can we help you?”

Knowledge

Having been in the industry for over a decade, we are well-equipped to help you reach your goals with minimal disruption, and when things go wrong, our experts are always available to help you.

Availability

We know that there’s no such thing as ‘normal business hours’ on the internet. Our team of experts is available 24 hours a day, 365 days a year, so when trouble strikes, we’ve got your back.

Peace of mind

We believe true redundancy is key to delivering reliable infrastructure. Our data centers feature fully redundant security, cooling, network and power systems, while our 99.99% SLA guarantees that we will be up and running.

How to raise a ticket

At 100TB even our contact options are fully redundant. We’re always contactable through live chat, telephone or ticket submission at any time day or night. Should you encounter an issue or anomaly that you need a hand figuring out, you can pick up the phone or reach us by chat with ease.

If it’s a particularly complex or urgent problem, it may be best to discuss the solution over the phone with one of our experts, but in most cases submitting a ticket will get your problem fixed quickly and effectively. Ticket submissions allow our team to monitor your problem from start to finish, as a complete record of any previous technical issues on your account is readily available to our team.

You can submit a ticket with ease through the 100TB Console at console.100tb.com/submit .

 

Knowledgebase

We are dedicated to providing the best infrastructure, and an essential part of our service is our knowledge. We believe the best way to help you to fully explore all advantages of our services is to help you understand what we do. For this reason we have created our Knowledgebase, providing extensive and informative articles which focus on answering tricky questions and providing informative advice.

We update our Knowledgebase regularly so if you have any recommendations for our next topic feel free to get in touch!

You can access the 100TB.com Knowledgebase via this link.

 

99.99% Service Level Agreement

100TB.com’s Premium Networks are designed to provide redundancy from top to bottom. This allows us to provide a powerful, uninterrupted service to our clients. We guarantee that your service will operate at least 99.99% of the time that we maintain full control of our services.

Factors outside of our control include third party actions such as malicious attacks or viruses; ‘force majeure’ occurrences such as earthquakes and floods; suspensions of services due to owner activites; hardware failures and DDoS attacks that result in outages.

It is our promise that the factors within our control will not impede on your uptime by more than .01%. We will pay you back for your losses up to 50% credit for anything less than 95% uptime. The factors within our control include server power loss, data center network connectivity interruptions and read/write access issues.

Please notify us at the onset of any uptime issue and we will begin working on the problem immediately. The time between notification and restored connectivity will be covered under our SLA agreement and you will be reimbursed for your loss. Read our full SLA here .

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